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FAQ
Here are some answers to Frequently Asked Questions.
Do you cut glass?
Yes! Single pane glass we cut here in the shop. If the size needed is considered oversized then we will have to order it.
How long does it take to have glass ordered?
In most cases, glass will arrive at our shop between 1 week and 10 days.
How long does it take vinyl windows to arrive?
On average, it takes 3-4 weeks for these to arrive.
How long does it take storm windows to arrive?
On average these take 3 weeks to arrive.
Do you require prepayment up front?
Yes, all orders require prepayment. Partial payments will be at our discretion depending on the order amount.
Do I need an appointment to drop my window screens off?
No, you can bring your screens to us anytime and we will call you once they are ready for pick up.
When can I bring you my window sash?
We will call you when your glass arrives. We ask that you drop it off in the morning and leave it with us for 1-2 hours.
Do you offer free estimates?
Yes, if you are within our 30-mile service area, then estimates are free. If you are outside of this area a travel charge may apply.